Privacy Policy 14001
14001 is committed to protecting user privacy. This policy explains how your data is collected, used, and safeguarded when you use our platform.
Information We Collect
We collect various types of information from users to deliver the best possible service and meet legal requirements.
- Account Information: Name, email address, phone number, and identity verification documents provided during registration.
- Device & Browser Information: Technical data such as IP address, device type, operating system, and browser version used during interactions with the platform.
- Payment Information: Records of deposit and withdrawal transactions, particularly those made via local payment methods and MYR.
- Cookies & Tracking Technologies: We use cookies to identify user sessions, save preferences, and personalise the user experience.
- Usage Data: Activity statistics such as pages visited, usage duration, content interactions, and more — collected to help us improve our services.
How We Use Your Information
The information we collect is used to:
- Providing, managing, and improving the platform to keep it user-friendly and secure.
- Processing financial transactions efficiently and maintaining the integrity of user accounts.
- Complying with legal obligations and regulatory requirements within the online gambling industry.
- Delivering account-related information, promotions, and relevant platform updates to users.
- Protecting the platform against fraudulent activity, misuse, and violations of our terms.
Cookies & Tracking
We use cookies and other tracking technologies to enhance your experience. This allows us to:
- Identifying users during login sessions and saving preference settings.
- Analysing site traffic and user behaviour to improve service quality.
- Personalising content and promotional offers based on user interests and location.
You can manage your cookie preferences through your browser settings, but disabling cookies may affect the platform's functionality.
Data Security & Storage
We take user data security seriously, employing industry-standard encryption technology and multi-layered security protocols.
- User data is stored on secure servers with restricted access controls.
- Every financial transaction is processed through a protected and secure channel.
- We continuously update our systems to address emerging cybersecurity threats.
Personal data is retained only for as long as necessary for the purposes stated in this policy or as required by law.
User Rights
As a user, you have the right to access and control your personal information. This includes:
- Access: Requesting a copy of the personal data we hold about you.
- Rectification: Requesting corrections to inaccurate or incorrect data.
- Erasure: Requesting the deletion of your personal data, subject to legal and contractual obligations.
- Objection: Objecting to the use of your data for marketing or specific analytical purposes.
To exercise this right, please contact us at [email protected] and we will assist you through the process accordingly.
Privacy Policy Updates
We reserve the right to update this privacy policy from time to time in response to legal requirements and changes in 14001 platform operations.
Users will be notified of any significant changes via email or an on-site notification. Please check this page periodically for the latest information.
Continued use of the platform following any announced changes constitutes your acceptance of the updated terms.
Questions or Support?
Contact our support team for more information or visit the FAQ for instant answers.
Support email: [email protected]